How do excellent buyer assist groups differentiate themselves and outperform everybody else?
Hubspot discovered that 60 % of high-growth assist groups use a assist desk, making it one of many prime two instruments of high-performers — the second being data bases. As well as, assist desk software program was essentially the most used buyer assist software in 2022, with adoption rising to 53 %.
Magento is a well-liked and highly effective ecommerce platform that allows you to use extensions to customise your on-line retailer options and performance. For instance, a Magento ticket extension helps your assist crew help your clients higher.
So, your Magento assist desk extension is pivotal to what you are promoting development and customer support supply, making it a potent aggressive benefit.
That can assist you select one of the best Magento assist desk extension on your ecommerce retailer, we’ve hand-picked the ten greatest Magento market extension choices that meet all Adobe high quality requirements—handed malware, plagiarism, code, and set up checks.
We’ve additionally offered every software’s costs, options, and greatest use instances that can assist you simply establish one of the best Magento assist desk extension on your ecommerce retailer.
Right here’s what we’ll cowl:
High Magento assist desk extensions
| Magento assist desk extension | Finest for | Set up | Value begins from |
| Aheadworks FAQ for Magento 2. | Chatbot creation and administration. | Free. | $199 license + $9.99/month. |
| LiveChat. | Multi-storefront buyer assist. | Self-installed. | Free trial + $20/month per agent, billed yearly. |
| Richpanel | Cross-help-desk integration and self-service automation. | Self-installed. | $24/month per agent, billed yearly. |
| Aheadworks Assist Desk Final for Magento 2. | Clever ticket prioritization. | Free. | $399 license + $19.99/month. |
| ProProfs. | Decentralized assist desk options. | Offers set up walkthrough. | $0 chat, $49/month per operator data base, & $20/month per person assist desk, billed yearly. |
| eDesk. | Enabling synthetic intelligence (AI) capabilities. | Self-install with a wizard. | $0/month for 30 tickets and $69/month per agent for limitless tickets, billed yearly. |
| Gorgias. | Gross sales alternative discovery. | Free. | $10/month |
| Wyomind Assist Desk. | Streamlined assist ticket administration. | $57/server. | $277 for lifetime entry + 1 yr assist. |
| Template Grasp Helpmate. | In depth data base administration. | Free. | $169 for a lifetime license + 1 yr assist. |
| MageArray. | Superior ticket administration. | $50. | $49 for a lifetime license + 1 yr assist. |
Each software on this record handed all Adobe Commerce high quality studies. However how do these Magento 2 assist desk extensions profit what you are promoting?
Advantages of Magento assist desk extensions
- Earn loyal clients.
- Present 24/7 buyer assist.
- Scale back customer support prices.
- Uncover new enterprise alternatives.
- Resolve customer support points sooner.
- Personalize buyer assist interactions.
- Automate repetitive customer support duties.
- Coordinate spikes in buyer assist requests higher.
- Scale back workload and enhance worker engagement.
- Doc your buyer and prospect interactions higher.
- Handle ticket historical past to delegate or keep it up conversations.
- Centralize and coordinate omnichannel buyer queries higher.
Magento extensions differ extensively in options, and discovering the Magento assist desk extension that gives all the advantages and options your ecommerce enterprise wants can take effort and time. We’ve achieved the laborious work and analysis and located our prime 10 decisions to make your selection simpler.
Finest Magento assist desk extensions
Whether or not you’re contemplating a assist desk extension on your retailer or trying to migrate to a brand new one which helps your development objectives, this record may help.
From seamless migration choices like Richpanel to omnichannel options like LiveChat, you’ll discover one thing to assuage your customer support pains.
Aheadworks FAQ for Magento 2
Aheadworks FAQ for Magento 2 helps cut back your retailer’s subject decision time and ticket submission quantity with a chatbot.
This assist desk extension affords user-friendly subject decision for merchandise, companies, checkouts, deliveries, funds, options, warranties, and returns.
This Magento 2 extension may aid you meet buyer expectations with out escalating prices. Aheadworks FAQ helps you personalize procuring experiences to scale back the variety of customer support personnel wanted to manually assist clients discover what they want.
Key options:
- Construct and handle chatbots.
- FAQ part for intuitive navigation.
- Helpfulness ranking.
- Use Elasticsearch to entry FAQ articles extra simply.
- search engine optimization options.
- WYSIWYG editor.
- Management the variety of pages and articles displayed per class.
Finest Magento assist desk extension for: Chatbot creation and administration.
Value: Begins at $199 for a lifetime license ($169 on sale) plus a $9.99/month subscription after 30 days to proceed accessing assist and upgrades.
LiveChat
LiveChat permits you to combine with social media, chat, and video purposes to centralize your buyer assist supply.
Social media procuring is rising, and LiveChat helps you join with consumers utilizing social media for buyer assist.
Furthermore, LiveChat may help you provoke well timed engagements with retailer consumers in your checkout web page, so you possibly can see their carts’ content material and supply real-time help.
Key options:
- Proactive chat primarily based on consumers’ behaviors.
- Cart monitoring to see clients’ cart content material.
- Ship canned responses.
- Coordinate a number of chat periods concurrently.
- Ship recordsdata proper on the chat widget.
- Buyer survey.
- Integrations.
Finest Magento assist desk extension for: Multi-storefront buyer assist.
Value: Plans begin from $20/month per agent, billed yearly, and a 14-day free trial is accessible.
Richpanel
Richpanel helps you streamline assist by self-service and integration with different customer support instruments. This Magento extension helps companies meet the demanding wants of customers who anticipate extra self-service from buyer assist. Much more rewarding for companies, self-service lets brokers focus on high-value points and reduces general staffing wants.
This Magento 2 assist desk extension consolidates channels and buyer knowledge in a single platform so brokers can work extra effectively with out switching between a number of tabs. Along with supporting a number of integrations, Richpanel supplies assist desk module migration help.
Key options:
- Self-help portal.
- Agent portal with unified assist channels.
- Integrates throughout a number of instruments.
- Intent evaluation to attach high-intent chats with dwell brokers.
- Reporting, analytics, and scheduling.
- Multi-store customers.
- Helps a number of languages.
- Migration help.
Finest Magento assist desk extension for: Cross-help-desk integration and self-service automation.
Value: Begins at $24/month per agent billed yearly.
Aheadworks Assist Desk Final for Magento 2
Aheadworks Assist Desk Final for Magento 2 simplifies buyer inquiry administration utilizing a ticket system the place clients can submit tickets by varied channels.
It helps new ticket era from a local Magento ticket kind, buyer accounts part, and electronic mail. You may handle these tickets out of your retailer’s backend — assign them to brokers, set precedence ranges, and hyperlink them to orders.
This Magento assist desk extension additionally permits partial ticket automation to set ticket prioritization situations and notifications.
Key options:
- Customizable spam protect.
- Settle for tickets by types or emails.
- Superior ticket prioritization.
- Pool for brokers to view, filter, and course of tickets.
- Canned replies.
- Monitor ticket historical past, inner notes, and conversations.
- Electronic mail gateway.
Finest Magento assist desk extension for: Clever ticket prioritization.
Value: Begins at $399 ($339 on sale) for a lifetime license after which $19.99/month after 30 days to proceed accessing assist and upgrades.
ProProfs
ProProfs affords decentralized assist desk options as distinctive merchandise — chats, data bases, surveys, and ticketing options. Every software addresses particular assist desk and assist companies wants.
As an example, its dwell chat software helps resolve points sooner with clever chat routing, proactive chat invites, and a pre-chat contact kind, whereas the data base focuses on documentation. Nevertheless, you possibly can join these instruments.
Along with offering superior assist desk instruments, ProProf affords a person information that can assist you educate brokers and enhance compliance. This Magento 2 assist desk extension affords completely different pricing for every buyer assist module.
Key options:
- Proactive and clever chatbots.
- Sturdy data builder.
- Limitless tickets and ticket historical past.
- Shared inboxes.
- Automation.
- Customer monitoring.
- Canned replies.
Finest Magento assist desk extension for: Decentralized assist desk options.
Value: Begins at $0 without end for one chat agent, $49/month per data base writer, and $20/month per assist desk person.
eDesk
eDesk integrates with over 250 ecommerce platforms, marketplaces, and social channels that can assist you present buyer assist companies utilizing synthetic intelligence (AI).
It proactively matches order particulars, supply info, and former communications to incoming queries in order that brokers can resolve and shut tickets effectively. This extension may help you analyze buyer sentiments, simplify requests for brokers, and switch passable assist experiences into constructive opinions.
This extension may help enhance your buyer expertise ranking and agent’s efficiency with AI-enabled canned replies, personalization snippets, and chat summarization.
Key options:
- Reside chat.
- Prioritize tickets primarily based on SLA guidelines.
- Match purchaser info to tickets.
- Electronic mail templates.
- Consolidated voice, electronic mail, and chat assist.
- Phase and assign tickets robotically.
- Constructed-in analytics.
Finest Magento assist desk extension for: Enabling synthetic intelligence (AI) capabilities.
Value: Begins from $0/month for 30 tickets and $69/month per agent for limitless tickets billed yearly.
Gorgias
Gorgias focuses on serving to you retain clients round longer so you possibly can cut back buyer acquisition prices and enhance your return on funding (ROI).
This Magento assist desk extension prioritizes conversion and retention by supporting customized procuring experiences and improved purchaser engagement on adverts.
You may observe and log gross sales influenced by assist brokers over SMS, social media, and dwell chats. Gorgias additionally eliminates bottlenecks by letting you employ automation, templates, and chatbots, in addition to enabling you to tie enterprise outcomes to brokers.
Key options:
- Centralize electronic mail, voice, chat, SMS, social media, and WhatsApp interactions.
- Set up tickets by language, channel, or subject.
- Multi-store assist.
- Advocate merchandise and handle orders out of your assist desk.
- Use automation, guidelines, and macros.
- Feed buyer knowledge to brokers.
- Generate studies and analytics.
Finest Magento assist desk extension for: Gross sales alternative discovery.
Value: Plans begin at $10/month per agent.
Wyomind Assist Desk
Wyomind Assist Desk helps ecommerce companies streamline Magento customer support. Clients can create, observe, and fix recordsdata to tickets. And brokers can handle requests straight from the again workplace.
The extension permits you to set crew member permissions for higher workflow. For instance, you possibly can permit or prohibit ticket allocation, tagging, or standing administration by permission ranges.
Every new ticket comes with an order and ticket historical past so brokers can handle buyer requests extra seamlessly, even when a special crew member had beforehand been in command of a ticket.
Wyomind helps the most recent variations of Magento 2.4 open supply and Adobe Commerce.
Key options:
- Ticket creation.
- Ticket group sorting and filtering.
- File attachment.
- Message ticket statuses as open, on-hold, pending, closed, or resolved.
- Ticket prioritization.
- Workforce member permissions.
Finest Magento assist desk extension for: Streamlined assist ticket administration.
Value: Begins at $277 for lifetime entry with one yr of free assist and updates included.
Template Grasp Helpmate
Template Grasp Helpmate affords intensive data base administration for Magento shops. As well as, it permits you to create limitless departments in your assist desk module administration system to ease your assist workload, enhance agent effectivity, and enhance general buyer satisfaction from sooner responses.
This Magento assist desk extension lets clients create, customise, and observe tickets whereas your brokers can create and handle tickets by electronic mail.
The assistance desk extension has an in-built data base supervisor to assist rapidly resolve buyer points so your customer support brokers can focus on extra sophisticated issues {that a} data base can’t handle.
Key options:
- Constructed-in data base.
- Tickets historical past.
- Multi-store and multi-department assist.
- File attachment.
- Helps a number of electronic mail gateways.
- Schedule ticket updates.
- Spam administration.
- Join orders to tickets.
- Recommend data base articles to clients earlier than ticket submission.
Finest Magento assist desk extension for: In depth data base administration.
Value: Begins at $169 for lifetime entry with one yr of free updates and buyer assist included.
MageArray Magento 2 Assist Desk Extension
MageArray Magento 2 Assist Desk Extension is for on-line shops that want a sophisticated ticket administration assist system. This extension helps consumers open tickets for inquiries, subject decision, requests, and strategies.
Brokers can obtain, handle, observe, and resolve tickets within the again workplace. This Magento assist desk extension additionally helps electronic mail notifications to brokers and clients when tickets obtain new messages or ticket standing modifications.
MageArray has a user-friendly design to enhance effectivity. For instance, it helps customers differentiate admin responses from buyer messages utilizing background colours.
Key options:
- Admins handle tickets from the Magento again workplace.
- Clients submit tickets from their account web page.
- Handle ticket precedence and standing.
- Electronic mail notifications.
- Entry Management Lists (ACL) to handle permissions.
- Customise ticket templates from the admin space.
Finest Magento assist desk extension for: Superior ticket administration.
Value: Begins at $49 with a 30-day money-back assure with a $50 price in the event you want them to put in the extension for you.
Last ideas: Finest Magento assist desk extensions to energy your retailer
Magento assist desk extensions may help you ship excellent customer support, however they will’t do it alone. These Magento extensions want top-quality servers and a dependable internet hosting setting to assist your site visitors, safety, compliance, and development wants.
A web-based retailer host that understands and adapts to your Magento ecommerce wants will provide these advantages.
As an example, purpose-built managed Magento internet hosting platforms like Nexcess aid you enhance your web site pace, lower cart abandonment, and keep away from technical points.
Generic internet hosting can value you gross sales, so contact us to expertise the distinction of the primary enterprise platform for Magento from Nexcess.